Resume

Jack Hope

My legal name is John, but I’ve always gone by Jack.

WordPress Implementation, Technical Support Analyst, Web Designer, Software Development, Adobe Photoshop, Copy Editor, Writer, Mountain biker, Husband, Father, Cat Servant.

jfhope3000@gmail.com | github.com/jfhope3000 | linkedin.com/in/jackhope

WordPress Implementation Specialist, Attane

Kansas City, MO | October 2021 to April 2023

  • Responsible for implementing solutions and content for customized WordPress and other platform websites
  • Provide ongoing support and maintenance for client assets and websites using a variety of tool including MS Visual Studio Code, Adobe Create Suite and ChatAI GPT.
  • Collaborate with engineering and technical stakeholders to diagnose, troubleshoot, document, and resolve issues using a Jira and Wrike ticketing system
  • Create and maintain documentation on supported solutions for non-technical, internal teams

Technical Support Analyst, Cerner Corporation

Kansas City, MO | October 2019 to October 2021

  • tier 2/tier 3 support for multiple clients utilizing third-party applications in conjunction with Cerner Millennium
  • acquired and maintained Security Clearance for the Dept. of Defense (DoD) and Veteran’s Administration (VA)
  • collaborate with clients, internal teams and vendors to resolve complex technical issues
  • troubleshoot and manage tickets on a variety of solutions including claims management, billing correspondence, automated messaging and others

Web Developer and Desktop Support Specialist, The Nelson-Atkins Museum of Art

Kansas City, MO | July 2014 – June 2019

  • Implemented UI/UX and Accessibility strategies on multiple museum websites viewed by thousands of visitors
  • Collaborated with team members using WordPress and wireframes (Foundation, Bootstrap) HTML5, CSS3, JavaScript, YAML, Git
  • Lead technical support on alpha/beta testing for local implementation of audio guide software apps
  • Support users and systems within a Windows Active Directory environment for PCs and Macs
  • Lead systems administrator for all Mac/Apple hardware and software including Apple Servers, Macs, iOS devices
  • Lead license and installation manager and advanced user for Adobe Creative Suite applications and Photoshop

Associate Editor and Social Media Manager, USA On Race

Kansas City, MO | August 2012 – December 2014

  • Copyedited and posted hundreds of articles and images for usaonrace.com
  • Trained contractors to edit copy and post articles using a Drupal CMS interface
  • Managed multiple social media accounts with hundreds of posts

AppleCare Desktop Support Advisor| CPU Phone/Chat Support, Apple, Inc.

Kansas City, MO | November 2012 – October 2013

  • Provided remote customer service support for Apple computers, wireless devices and software
  • Created presentations providing administrative and technical support for team members

Web Administrator and Graphic Designer, BOLD Internet Solutions

Merriam, KS | August 2008 – August 2012

  • Designed, maintained, and updated client web sites on multiple platforms including Drupal and WordPress
  • Maintained and tested multiple HTML email campaigns, maximizing client’s ability to reach potential customers
  • Collaborated extensively with other designers, programmers, and client representatives at all phases of site implementation and maintenance

Web Master and System Administrator, University of Kansas Office of Research

Lawrence, KS | December 1998 – January 2008

  • Webmaster and designer for numerous Office of Research and Graduate Studies websites, including the Explore Research Magazine, Office of Research and Graduate Studies, Business and Industry Outreach, Office of Research Integrity and the KU Distinguished Professors

Education

LaunchCode | Certificate | Software Development | Kansas City, MO | 2019-2020

  • Studied JavaScript, Java, JSON, Angular, Git, HTML5, CSS3, Fetch, Spring, IntelliJ, ThymeLeaf, SQL,

BA in History | University of Kansas | Lawrence, KS | Minored in Creative Writing and Painting/Graphic Design

Graduate-level courses in Journalism | University of Kansas | Lawrence, KS

  • Multimedia Editing, Multimedia Writing and Production, First Amendment and Society, History of Journalism and Mass Communication, Directed Studies in Journalism

Additional Experience

History of American Journalism – https://history-journalism.ku.edu/ – Designed site, edited existing copy and contributed both written and visual content as part of a Master’s project in journalism at the University of Kansas